• Profile

We're always looking for great people to join us, across our diverse range of opportunities. We have international jobs that span the agricultural supply chain.

Peterborough, UK
Closing Date:
04 Jun 2020

O365 / IS Service Delivery Analyst

The Role & Key Responsibilities

AB Agri is an animal nutrition and agricultural services business, part of Associated British Foods plc.  We trade in over 70 countries globally and employ 3000+ talented colleagues.

Joining our IS Service Delivery team as IS Service Delivery Analyst you will deliver the BAU (Business as Usual) function for the business. In addition you will also provide technical IS support in relation to urgent issues and be available for Incident and Service Request escalation where required.

You’ll be responsible for:

  • First line Office 365 administration, i.e. creating new users, licensing, etc.
  • Provide technical IS support to AB Agri users over the phone, mail, chat or in person.
  • Basic desktop support including the build of new machines.
  • Monitor and work in the IS Service Delivery ticketing queue. 
  • Asset Management and IT Procurement– ordering hardware and software, cataloguing and disposal of IT equipment and mobile devices.
  • Help with basic billing.

What we’re looking for:

  • Knowledge & experience of O365.
  • ITIL Foundation.
  • Excellent Customer Service Skills.
  • Keen Interest in IT and desire to develop skills and knowledge.


Be a part of a growing global community - AB Agri

Trading in over 70 countries and employing 3000+ talented people, AB Agri is a unique community of leading agricultural businesses and brands operating across the entire food supply chain. For over 30 years, we have been committed to changing agriculture for the better so that the food we eat is produced safely and in an environmentally sustainable way.  As the agricultural division of Associated British Foods (ABF) plc, AB Agri is an established major force in UK agriculture and is increasingly operating on a global scale.

Good for people, Good for business

We are a growing, innovative business and we need diversity and different ways of thinking to keep moving us forward.  Ambitious people with an inquisitive mind who work with passion, and who take responsibility will succeed at AB Agri.  Join us and we will support and encourage your personal development and grow your career.

Making your application

Ready to apply? Great! Simply register your details and upload your CV via our careers website – it usually takes just a few minutes.

Please do not delay making your application.  In the event of a high candidate response to this vacancy we may close the application period before the date shown and without notice.

If you need assistance with making your application or require any adjustments throughout our process just let us know and we’ll be happy to assist.

Recruitment agencies – We operate a PSL and request no speculative agency contact regarding this vacancy.  For details on working with AB Agri please see the recruitment agencies page on our website.

About The Company

AB Agri is an animal nutrition and agricultural services business, part of Associated British Foods plc. Based in Peterborough (UK), the company operates across the agri-food supply chain from research to retailer, straddling high performance compound feeds and feed co-products from the food, drink and biofuels industries, feed micro-ingredients, analytical and consultancy services, livestock and poultry marketing. For more information please visit http://www.abagri.com/

Our commitment to Equality, Diversity & Inclusion

We are proud to be an inclusive, equal opportunity employer and seek to attract, develop and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.

So that we can support you to perform at your best, please let us know of any adjustments that may be required throughout the recruitment process by emailing Careers@abagri.com

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