Peterborough, UK
Customer Service
Fixed Term
The Role & Key Responsibilities
Job Title: Customer Support Coordinator FTC
Location: Peterborough

We want to create a legacy. 
 

AB Connect offers nutrition and feed manufacture expertise through a range of businesses to help farmers, producers and businesses all along the UK food and farming supply chain. We’re part of the AB Agri community of leading animal nutrition products and services businesses.  Join us and support our work with customers around the globe to produce sustainable food for a growing population.  

The Customer Support Coordinator will act as a primary contact for customers and provide and professional customer focused interface between the Compounds Manufacturing, Planning, Logistics and Commercial teams to meet the changing needs of internal and external customers.

You’ll be responsible for: 
 
Delivering smooth and efficient service for AB Connect customers.
Proactively managing order requirements, anticipating and resolving potential issues in a timely manner to ensure an effective service is provided to the customer.
Liaising with the Manufacturing, Planning, Logistics and Commercial teams, along with third party co-product and feed suppliers, to ensure customer requirements are fulfilled at the lowest best possible cost-to-serve. 
Accurately maintain the AB Connect making sure customer records are updated in a timely way.
Providing support to product sales campaigns as required.
Handling complaints and implementing preventative actions.
Supporting an ethos within the Customer Support team which seeks to work collaboratively across AB Connect with commercial and functional colleagues.
Actively supporting the embedding of the AB Connect culture.

What we’re looking for: 

Experience of working in an administrative role.
Ability to work in a in a fast-paced customer support environment.
Good level of numeracy.
High level of attention to detail.
Full driving licence that permits driving in the UK.

Good for people, Good for business


We are a growing, innovative business and we value diversity and different ways of thinking to keep moving us forward.  AB Agri is an equal opportunity employer, assuring equal treatment to all.  We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people.  

We are united by our family values that represent who we are, how we work together and how we help our customers.

Pioneering – Curious, spirited and bold. We lead, the right way.
Excellence – We seek excellence in all that we do.
Growth – We create ways for our people and customers to thrive.

We are part of Associated British Foods (ABF), a diversified international food, ingredients and retail group. 

Making your application

Ready to apply? Great! Simply register your details and upload your CV via our careers website – it usually takes just a few minutes.  Please do not delay making your application. In the event of a high candidate response to this vacancy we may close the application period before the date shown and without notice.

So that we can support you to perform at your best, please let us know of any adjustments that may be required throughout the recruitment process by emailing Careers@abagri.com

As part of your application we ask you to answer some equal opportunities questions that help us to monitor how inclusive our recruitment process is and identify areas we can improve in. This information is anonymised, separate from your application and is never seen by the hiring panel. You can choose not to answer these questions with no impact on your application.

AB Agri group politely requests no contact from recruitment agencies or media sales. We have a PSL and do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

About The Company
AB Connect offers nutrition and feed manufacture expertise through a range of businesses to help farmers, producers and businesses all along UK food and farming supply chain. Based in Peterborough (UK), AB Connect is part of AB Agri, an animal nutrition and agricultural services business, part of Associated British Foods plc.  For more information please go to https://www.ab-connect.co.uk/
 

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