Location
Rugeley, UK
Job Function
Customer Service
Type
Permanent
The Role & Key Responsibilities

Job Title: UK & International Customer Services Manager

Location: Rugeley 

We want to create a legacy. 

Premier Nutrition are a leading provider of vitamin premix to manufacturers of animal feed across Europe and Asia and offers expert advice to customers from some of the worlds leading nutritionists. We’re part of the AB Agri community of leading animal nutrition products and services businesses.  Join us and support our work with customers around the globe to produce sustainable food for a growing population. 

The UK & International Customer Services Manager will work closely alongside key stakeholders within Premier Nutrition to lead strategic Customer Service activities across UK and international markets.

 

This is a key leadership role with responsibility for delivering an excellent service to all our customers globally. Leading the team to deliver on our promises in a timely and accurate manner is essential.

You’ll be responsible for:

  • Taking a proactive position to manage the UK & International Customer Services team, to ensure team members are appropriately trained, developed and supported to provide excellent response and service to customers anywhere in the world.
  •  Working closely with Key account managers focussed on the delivery of the Premier Nutrition vision related to improving the service to customers.
  • Assist the Head of Supply Chain with reviewing current activities with the aim of apply continuous improvement methodologies to remove waste and increase value for the customer.
  • Lead the team to manage the administrative processes related to the receipt and execution of sales orders including delivery of products to our global customers.
  • Ensure that the mode of operation of the team is open, honest and supportive to other colleagues and business functions.
  • Ensure that the customer services support the commercial teams and help in welcoming visitors both UK and International to Premier Nutrition as part of our customer experience.

What we’re looking for:

  • UK & International Customer Services experience including relevant knowledge / understanding of Brexit implications and export rules / procedures.
  • An enquiring approach to develop a good understanding of the key drivers that help deliver excellent customer services and an ability to analyse, interpret and challenge performance, waste, capability and opportunity that impact on the delivery of excellent customer services.
  • Leadership of the UK & International Customer Services team, to include decision making around people development, performance assessment and recruitment in conjunction with HR manager. Forward looking to innovate and continuously improve the customer services and export experience.

  • An ability to build positive working relationships at all levels to quickly establish credibility.

Good for people, Good for business

We are a growing, innovative business and we value diversity and different ways of thinking to keep moving us forward.  AB Agri is an equal opportunity employer, assuring equal treatment to all.  We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. 

We are united by our family values that represent who we are, how we work together and how we help our customers.

  • Pioneering – Curious, spirited and bold. We lead, the right way.
  • Excellence – We seek excellence in all that we do.
  • Growth – We create ways for our people and customers to thrive.

We are part of Associated British Foods (ABF), a diversified international food, ingredients and retail group.

Making your application

Ready to apply? Great! Simply register your details and upload your CV via our careers website – it usually takes just a few minutes.  Please do not delay making your application. In the event of a high candidate response to this vacancy we may close the application period before the date shown and without notice.

So that we can support you to perform at your best, please let us know of any adjustments that may be required throughout the recruitment process by emailing Careers@abagri.com

As part of your application we ask you to answer some equal opportunities questions that help us to monitor how inclusive our recruitment process is and identify areas we can improve in. This information is anonymised, separate from your application and is never seen by the hiring panel. You can choose not to answer these questions with no impact on your application.

AB Agri group politely requests no contact from recruitment agencies or media sales. We have a PSL and do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

 

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