Location
Flexible
Job Function
IS / IT / Data
Type
Permanent
Closing Date:
10 Dec 2021
The Role & Key Responsibilities
Job Title: Customer Support Coordinator

Location: Close to the border between Netherlands and Germany OR in Netherlands

 
 
We are looking for a Dutch/German speaking customer support advisor, with an interest in cattle farming to join our growing and ambitious Cowconnect team. Founded in 2017, Cowconnect has built up a strong international profile with customers in over 15 countries. We deliver a unique digital feeding solution as well as a platform for collecting valuable feed data for our customers. 

You will be an experienced customer and IT support advisor and ideally have experience with dairy farming.


Your duties will include:

Telephone and email support for end users, partners, customers and technicians.
Technical support tasks onsite at our customer locations.
You will participate in the ongoing development of internal systems and workflows
Work with and maintain our ticket system
Teach the use of Cowconnect to our customers
Participate in our out of hours on-call service on rotation.


The skills and experience we're looking for in our new team member are:

Possesses a strong analytical approach to providing support and customer service
Speaks professionally in Dutch, German and English.
Delivers a high level of service - we need the customer to be safe and clear.
Be able to prioritise workload and manage multiple activities simultaneously.
Has a valid driving license.

In return we will provide:

Thorough training and feedback
An innovative team environment and development opportunities
Opportunity to work with an expanding and growing team across many different countries across Europe. 
 
We want to create a legacy.

Intellync bridge the gap between people, data and technology in agriculture.  We deliver in-depth, intuitive and insightful solutions that span the value chain from farmers to retailers.  We’re part of the AB Agri community of leading animal nutrition products and services businesses.  Bring your talents to Intellync and play your part in producing affordable, high quality and responsible food for the growing global population. 


Good for people, Good for business

We are a growing, innovative business and we value diversity and different ways of thinking to keep moving us forward.  AB Agri is an equal opportunity employer, assuring equal treatment to all.  We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. 

We are united by our family values that represent who we are, how we work together and how we help our customers.

Pioneering – Curious, spirited and bold. We lead, the right way.
Excellence – We seek excellence in all that we do.
Growth – We create ways for our people and customers to thrive.
We are part of Associated British Foods (ABF), a diversified international food, ingredients and retail group.


Making your application

Ready to apply? Great! Simply register your details and upload your CV via our careers website – it usually takes just a few minutes.  Please do not delay making your application. In the event of a high candidate response to this vacancy we may close the application period before the date shown and without notice.
So that we can support you to perform at your best, please let us know of any adjustments that may be required throughout the recruitment process by emailing Careers@abagri.com

As part of your application we ask you to answer some equal opportunities questions that help us to monitor how inclusive our recruitment process is and identify areas we can improve in. This information is anonymised, separate from your application and is never seen by the hiring panel. You can choose not to answer these questions with no impact on your application.

AB Agri group politely requests no contact from recruitment agencies or media sales. We have a PSL and do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

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