Location
USA
Job Function
Customer Service
Type
Permanent

The Role & Key Responsibilities

Job Title: Installation & Support Technician  

Location: Hybrid – Remote/On Farm covering Wisconsin and Michigan

Have you got experience with Dairy Farming, feeding Dairy cows or an interest in the farming industry and the future of Agri technology? Are you fluent in English and Spanish? If so, we have an opportunity to join our growing team in a newly created role!

You will join a large global company who are moving into new markets within the US so you will have the support and the excitement of a growing platform within a well-established business. You will be responsible for supporting our farmer customers in a mix of remote and on-farm support as the interface between them and the business working closely with farmers, farm workers, commercial sales teams, industry suppliers and wider business support across Europe and the US.

You will support our customers with accountability for the initial hardware installation, configuration and support associated with farm set up, training and post install support as well as having responsibility for:

  • Interface between technical functions and sales teams
  • Deliver on farm installation and set up supporting with customer onboarding
  • Develop and maintain relationships with customers, suppliers and distributors
  • Maintain databases
  • Handle incidents and escalated issues internally and externally where required
  • Keep up to date with industry networks/information supporting business growth and being an active part of the wider business

You will be working closely with Dairy farmers, farm workers, commercial sales teams and industry suppliers and partners therefore experience of the dairy or farming industry will be key to success in this role along with the following knowledge, and experience:

  • Fluent in English and Spanish both verbal and written
  • Comfortable on a working farm environment
  • Experience with Hardware installation & configuration
  • Experience of working on a support desk, ticket logging or with technical troubleshooting
  • Excellent customer service and support mindset

Location

This role will be a mix of remote home-based support and on farm installations therefore travel will be a required for this role. For the right person we can be flexible on location therefore you could be based in Michigan or Wisconsin USA.

Benefits

We are part of Associated British Foods (ABF), a diversified international food, ingredients and retail group with brands that you see every day including Fleischmann’s Yeast, ARGO, Mazola and much more. With our global reach we offer a number of benefits including career opportunities within the group and benefits that include:

  • 401(k) Retirement plan with Roth account option and employer match up to 4.5%
  • Tax savings Accounts including Health Savings Account, Healthcare and Dependant Care Flexible Spending Accounts (FSA/DCAP)
  • Online therapy partnerships and Employee Assistant Program
  • Educational assistance up to $6,000 per calendar year
  • 12 paid holidays per calendar year
  • Employer paid Basic Life Insurance and Accidental Death & Dismemberment at 1.5XAnnual salary
  • Medical, Dental and Vision plan options with virtual visit options and generous employer contribution
  • Charitable matching gifts program

About The Company

We want to create a legacy

Feedlync a division of Intellync an innovative, market leading dairy technology business that is building and implementing on farm solutions transforming how farmers work.  We are a growing company built upon a farmer minded team that puts customers first. At Intellync, we put our users first by helping our customers bridge the gap between people, data and technology in agriculture.  We deliver in-depth, intuitive and insightful solutions that span the value chain from farmers to retailers.  We’re part of the AB Agri community of leading animal nutrition products and services businesses.  Bring your talents to Intellync and play your part in producing affordable, high quality and responsible food for the growing global population.

We are a growing, innovative business and we value diversity and different ways of thinking to keep moving us forward.  AB Agri is an equal opportunity employer, assuring equal treatment to all.  We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. 

We are united by our family values that represent who we are, how we work together and how we help our customers.

  • Pioneering – Curious, spirited and bold. We lead, the right way.
  • Excellence – We seek excellence in all that we do.
  • Growth – We create ways for our people and customers to thrive.

Making your application

Ready to apply? Great! Simply register your details and upload your CV via our careers website – it usually takes just a few minutes.  Please do not delay making your application. In the event of a high candidate response to this vacancy we may close the application period before the date shown and without notice.

So that we can support you to perform at your best, please let us know of any adjustments that may be required throughout the recruitment process by emailing [email protected]

As part of your application, we ask you to answer some equal opportunities questions that help us to monitor how inclusive our recruitment process is and identify areas we can improve in. This information is anonymised, separate from your application and is never seen by the hiring panel. You can choose not to answer these questions with no impact on your application.

AB Agri group politely requests no contact from recruitment agencies or media sales. We have a PSL and do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

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