Location
Sherburn in Elmet, UK
Job Function
Administration
Type
Permanent
Closing Date:
10 Oct 2022

The Role & Key Responsibilities

Job Title: Customer Services Co-ordinator

Location: This role can be based in Peterborough or Sherburnin Elmet, Leeds - this role will be hybrid working with a mix of home andoffice based working.

Are you looking for a customer service role where you canbuild great relationships with customers, work with a friendly team and have greatcareer development opportunities? If so, this could be the role for you. 

As a Customer Service Co-ordinator you will work as partof a team responsible for the administration of customer transactions from thepoint of sale through to delivery to the customer.  You will be communicating by phone and in writingwith customers, suppliers and internal stakeholders such as product and salesmanagers to ensure that customers receive their ordered products on time and infull.

The Feed Ingredients business brings together our KW,Trident and Amur brands.  Thesebusinesses provide specialist, high quality animal feed to farmers across GreatBritain and help to find new uses for any waste feed such as converting intoenergy.   

The role is very fast paced and no day is the same.  As well as supporting customers with theirorders the Customer Service team also provide support to our sales team, ProductManagers and Category Managers with their administration requirements.  

What we’re looking for:

·       Practical customer service experience with goodtelephone and customer service skills.

·       Analytical with good commercial awareness.

·       Able to communicate at all levels bothinternally and externally.

·       Good organisational skills.

·       Computer literate with excel, word and outlook

 

What we can offer you

·       A benchmarked salary with annual review.

·       Incentive bonus for everyone.

·       Matched employer pension contribution up to 10%.

·       Enhanced benefit for holiday, family, carer,adoption and parental leave.

·       Employee Assistance Programme.

·       AB Agri benefits portal offering discounts andvouchers at 100s of retailers.

·       Discounts available on ABF sister companyproducts.

·       A company passionate about training, developmentand creating a truly inclusive culture where everyone can do their best work.

·       A wide range of flexible, opt-in benefitsincluding dental, private medical and personal travel insurance using salarysacrifice.

About The Company

About us

We’re AB Agri, a community of leading animal nutrition products and services businesses.  Join us and support our work with customers around the globe to produce sustainable food for a growing population.

We’re working hard to be an inclusive organisation valuing diversity and different ways of thinking to keep us innovating, moving forward and most importantly being a great place to work for everyone.  We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote, and retain exceptional people.

We’re working hard to be an inclusive organisation valuing diversity and different ways of thinking to keep us innovating, moving forward and most importantly being a great place to work for everyone. We have employee networks that help us to create an open culture, facilitate learning and discussion sessions and to celebrate important events. We’ve worked with specialist partners to achieve our goals and guide our good practice, this has led to us being recognised as a Disability Confident employer and receive the Bronze Award from the Armed Forces Covenant Employer Recognition scheme.  We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote, and retain exceptional people.

We are united by our family values that represent who we are, how we work together and how we help our customers.

Pioneering – Curious, spirited and bold. We lead, the right way.

Excellence – We seek excellence in all that we do.

Growth – We create ways for our people and customers to thrive.

AB Agri is the agricultural division of Associated British Foods (ABF PLC), a diversified international food, ingredients and retail group.

Our hiring process

1.      You’ve found our job advert, you're excited by the opportunity to make your mark and so you apply - today!

2.      We'll review your application and if there’s a match, we'll invite you to meet the team so they can ask their questions and you can ask yours.

3.      After interview we provide feedback and if it went well, we'll make an offer.

4.      We complete some pre-employment checks and get everything ready for you to start.

5.      You join us and become a valued member of our team.

Anything else I should know?

Please don’t delay making your application. We get a lot of applications and sometimes adverts close sooner than the date shown, seriously... don’t hesitate!  Simply register your details and upload your CV via our career’s website – it usually takes just a few minutes.

We work hard to create unbiased and fair recruitment processes, so that we can support you to perform at your best please let our recruitment team know of any adjustments that may be required throughout the recruitment process.

As part of your application, we ask you to answer some equal opportunities questions that help us to monitor how inclusive our recruitment process is and identify areas we can improve in. This information is anonymised, separate from your application and is never seen by the hiring panel. You can choose not to answer these questions with no impact on your application.

If you like what you've seen here and would like to find out more, we'd love to hear from you. Apply today or contact our recruitment team for more information.

Agencies and media sales

AB Agri group politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

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