Location
Flexible, UK
Job Function
IS / IT / Data
Type
Permanent
Closing Date:
16 Dec 2022

The Role & Key Responsibilities

Job Title: Problem & Change Analyst

LocationPeterborough/Remote - Hybrid Working

Have you got experience of working in an IT function looking at delivering problem and change analysis, identifying problems that affect operational performance and investigating, mitigating and resolving issues with an analytical reduction of risk-based approach? If so, join our team today!

You will analyse data from of ticket system to identify trends, spikes and frequency/severity of incidents to support with the prioritisation for resolving problems that will have business impact. You will provide regular updates to the teams and produce reports based on your finding that will overall contribute to strategic decisions on how to resolve and understand root causes to prevent re-occurrence and mitigate future risk.

Some of the things you will have responsibility for and be part of:

  • Investigating issues with business units and third-party providers
  • Proposing actions and developing plans for resolution
  • Logging all problems through ITSM tool (Assyst)
  • Present proposals where required to Change Advisory Board (CAB)
  • implementation of actions as agreed by the CAB
  • Prepare comprehensive reports and clear documentation of actions taken for future evidence
  • Take part in meetings taking ownership for actions and updates within area
  • Monitor feedback on customer service and complaints

To be successful we're looking for the following knowledge, skills and experience: 

  • Qualification or equivalent experience in computer science
  • ITIL Foundation Stage
  • Knowledge/Experience of ILIL service management/implementation
  • Demonstratable experience in a IT/Technical role where customer service is key ideally working with a number of stakeholders
  • Excellent data analysis stills and experience of using Excel
  • Previous experience of implementing technical changes
  • Understanding of M365 and Azure products would be advantageous

Training and development are important to us so we will support a 1 day a month training day for you to enhance your skills and help us continue to improve our services so if you want to be part of a enterprise business in a great team apply today!

Location

Hybrid, a mix of office and homeworking.  This role will be based at our Peterborough offices on the Lynchwood Business Park.  The office has recently been renovated and along with a modern work environment has great public transport links, free onsite parking, free drink facilities and a great team culture.

About The Company

Associated British Foods IT Shared Service Centre are continually reviewing our benefits to make ensure our staff feel rewarded…

Associated British Foods is a global giant when it comes to the world of food processing and retail. Our ingredients division is the world’s second-largest producer of both sugar and baker’s yeast and our grocery brands occupy leading positions across the globe meaning that, in the UK, nine out of ten households use our brands.

At the Associated British Foods IT Shared Service Centre (ABF IT SSC) was first established in 2008 to deliver a centralised IT infrastructure and service to our fellow ABF businesses. We have now grown and operate in over 185 locations spread across 23 countries supported by a fantastic team of nearly 200. Our customers are at the heart of everything we do and we’re looking for people who are eager to join us in supporting and delivering this vision.

We want you to be a part of our future and to support you, so below are a handful of some of our benefits that are offered to our employees.

  • AB Foods IT Shared Service match up to 10% pension (contributory)
  • Up to 10% Bonus
  • Opportunity to buy up to 5 days holiday per calendar year
  • Discounts on ABF products such as Twinings, Silverspoon, Pataks and Ryvita
  • 24/7 free and confidential access to an Employee Assistance Programme to support you as and when necessary

We’re looking for dedicated and conscientious people who embrace and live our values. If you are an individual who thrives in a collaborative, trusting and pioneering work environment, ABF could be the right company for you.

We’re working hard to be an inclusive organisation valuing diversity and different ways of thinking to keep us innovating, moving forward and most importantly being a great place to work for everyone. We have employee networks that help us to create an open culture, facilitate learning and discussion sessions and to celebrate important events. We’ve worked with specialist partners to achieve our goals and guide our good practice, this has led to us being recognised as a Disability Confident employer and receive the Bronze Award from the Armed Forces Covenant Employer Recognition scheme.  We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote, and retain exceptional people.

All recruitment activities into our ABF IT SSC are supported by our AB Agri business.

Making your application

Ready to apply? Great! Simply register your details and upload your CV via our careers website – it usually takes just a few minutes.  Please do not delay making your application. In the event of a high candidate response to this vacancy we may close the application period before the date shown and without notice.

So that we can support you to perform at your best, please let us know of any adjustments that may be required throughout the recruitment process by emailing [email protected]

As part of your application, we ask you to answer some equal opportunities questions that help us to monitor how inclusive our recruitment process is and identify areas we can improve in. This information is anonymised, separate from your application and is never seen by the hiring panel. You can choose not to answer these questions with no impact on your application.

ABF IT SSC recruitment is supported by our AB Agri group and we politely request no contact from recruitment agencies or media sales. We have a PSL and do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

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