Location
Peterborough, UK
Job Function
IS / IT / Data
Type
Permanent
Closing Date:
03 Feb 2023

The Role & Key Responsibilities

Job Title: O365 Service Delivery Analyst

Location: Peterborough, UK - Hybrid, 2 - 3 days per week in the office

Have you got experience of working in a Service Desk support environment with strong customer service and problem solving skills? If so this could be a great next step in your career. 

This is a great opportunity to work in a small, tight knit team providing technical IT support in relation to urgent issues and be available for incident and service request escalation where required. Yu will be managing all aspects of hardware and software requirements across the business, providing induction support from an IT set up perspective and dealing with queries and technical problems providing 1st line support. There will also be the opportunity to be involved in projects and improvement processes with the team. 
 
What you'll be doing: 
  • Provide support for Business Application and Office 365, such as access management, Microsoft InTune management, licencing and O365 application suite support.   
  • Providing technical IT support to AB Agri users and key stakeholders via a number of methods, including telephone, email, MS Teams, webchat, or in person  
  • Desktop support including the build of new machines, hardware triage activities.  
  • Monitor and manage the ticketing system to resolve user incidents and requests, working in conjunction with the IT Shared Service Centre, Third Party Contractors and Internal Stakeholders.  
  • Proactively be involved in continuous improvement opportunities within the team, to align with ITIL4 best practice and business demand. 
What you'll bring:
  • Previous support desk experience with excellent communication and organisational skills
  • Highly customer focused with a passion for IT
  • Ability to work with a logical, fault-finding approach to problem resolution
  • Ability to work as part of a team and individually with minimal supervision 
  • Intermediate pc troubleshooting skills would be advantageous
  • Previous experience of desktop and O365 would be desirable not essential 
  • ITIL foundation or experience of working in an ITIL environment preferable 

This is a great opportunity for someone to further develop their career in a Service Desk environment with a supportive manager and collaborative, friendly and tight knit team. So if this sounds like you, please apply and become a valued part of our team!

Location

This is a hybrid role based in Peterborough with 2 - 3 days per week working in the office on a rota basis. There are no shift patterns involved, the hours are usual working hours Monday to Friday, 37.5 hours per week. 

About The Company

Rewarding your passion

When you join us, you'll do meaningful work and be rewarded fairly for it. From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits – these are just some of the ways we reward you - from day one. 

About us

We’re AB Agri, part of Associated British Foods (ABF plc) and we’re passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry.  What sets us apart is how we delight our customers - and that’s because of great people like you.  People with different life experiences who share common values. Together we’re building a fair, innovative and inclusive culture. 

As a Disability Confident employer, we’re committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter - or anything else) just let us know.

Application Notes

We hope you feel that AB Agri is somewhere you can thrive and so we’d love to hear from you. We get a lot of applications for our roles and sometimes need to close the process early so register your details and upload your CV via our careers website as soon as you can – it will only take a few minutes.

When you do, we’ll ask you some equal opportunities questions just to ensure our recruitment process is inclusive – or show us areas we can improve. This information is anonymised, separate from your application and is never seen by the hiring panel. You can choose not to answer these questions and this won’t affect your application.

Apply today or contact our recruitment team for more information.

Agencies and media sales

AB Agri group politely requests no contact from recruitment agencies or media sales. We don’t accept speculative CVs from recruitment agencies nor accept the fees associated with them.

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