Location
Singapore, Singapore
Job Function
Supply Chain
Type
Permanent
Closing Date:
21 Sep 2021
The Role & Key Responsibilities

Job Title: Customer Service and Export Executive

Location: Singapore 

 

We want to create a legacy. 

We’re AB Vista, an animal nutrition technology company offering pioneering products and technical services to the global animal feed industry.  We’re part of the AB Agri community of leading animal nutrition products and services businesses.  Bring your talents to AB Vista and play your part in producing affordable, high quality and responsible food for the growing global population.

This is a great position for someone starting out in their Customer Service career.  If you have an eye for detail, learn quickly and are able to deliver a professional customer experience we'd like to hear from you.  We are hiring a Customer Service and Export Executive to provide support to the Customer Service Team with order processing and export/import shipping whilst providing a continuous high level of service to both our internal and external customers.

You’ll be responsible for:

  • Process orders accurately, from order receipt through to delivery in line with company processes and agreed timescales.
  • Liaise with suppliers to ensure timely despatch to meet customer delivery deadlines.
  • Ensure that export documentation is correct and complete to ensure that orders are delivered without customs delays.
  • Support the Customer Services Team in maintaining excellent relationships with both ASPAC and international customer base.
  • Manage customers who operate on Letters of Credit.
  • Ensure that questions and queries are answered promptly and necessary actions are co-ordinated.
  • Ensure that all customer documentation and records are always up to date and accurately maintained on all business systems.
  • Use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles in import/export activity and procedures.
  • Support the Supply Chain Manager in any related tasks to ensure the smooth operation of the Customer Service Function.

 

What we’re looking for:

  • Experience in customer service and project work
  • Strong analytical and problem solving skills
  • Possess relevant IT Skills in MS Office applications
  • Possess intermediate or advanced MS Excel skills.
  • Desirable - Ideally have some Sales & Operations Planning experience.
  • Desirable - Experience of working with Export documentation/incoterms/customs/letters of credit.
  • Desirable - Have a detailed understanding of ERP systems (AX). 

Good for people, Good for business

We are a growing, innovative business and we value diversity and different ways of thinking to keep moving us forward.  AB Agri is an equal opportunity employer, assuring equal treatment to all.  We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. 

We are united by our family values that represent who we are, how we work together and how we help our customers.

  • Pioneering – Curious, spirited and bold. We lead, the right way.
  • Excellence – We seek excellence in all that we do.
  • Growth – We create ways for our people and customers to thrive.

We are part of Associated British Foods (ABF), a diversified international food, ingredients and retail group.

Making your application

Ready to apply? Great! Simply register your details and upload your CV via our careers website – it usually takes just a few minutes.  Please do not delay making your application. In the event of a high candidate response to this vacancy we may close the application period before the date shown and without notice.

So that we can support you to perform at your best, please let us know of any adjustments that may be required throughout the recruitment process by emailing Careers@abagri.com

As part of your application we ask you to answer some equal opportunities questions that help us to monitor how inclusive our recruitment process is and identify areas we can improve in. This information is anonymised, separate from your application and is never seen by the hiring panel. You can choose not to answer these questions with no impact on your application.

AB Agri group politely requests no contact from recruitment agencies or media sales. We have a PSL and do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

 

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