Location
Rugeley, UK
Job Function
Customer Service
Type
Fixed Term
Closing Date:
29 Oct 2021
The Role & Key Responsibilities

Job Title: Customer Services Assistant

Location: Rugeley 

We want to create a legacy. 

Premier Nutrition are a leading provider of vitamin premix to manufacturers of animal feed across Europe and Asia and offers expert advice to customers from some of the worlds leading nutritionists. We’re part of the AB Agri community of leading animal nutrition products and services businesses.  Join us and support our work with customers around the globe to produce sustainable food for a growing population. 

The Customer Services Assistant reports in to the Customer Services Manager, you are joining an existing Customer Services Team, who support our customers as the first point of contact.  Overseeing orders through from being placed to despatch and invoice.  Acting as the link, between our customers, Operations, Logistics and the Commercial teams.

You’ll be responsible for:

  • Process orders accurately, from receipt of order, via email, phone or fax, through to Production for manufacture.
  • Raise Delivery Notes, once order has been manufactured and is ready for despatch.
  • Produce Customer Invoices after despatch.This includes the raising of Credit Notes after authorisation.
  • Creating Recall Documents as and when required.
  • Handle and record customer complaints.
  • Other associated tasks within the department include;
  • Meet and greet visitors. Including Post
  • Taking of external calls and transferring them around the business.
  • Liaising closely with other departments in the business from Nutritionists to Hauliers.

We are looking for a confident and competent person to join our busy Customer Services Department;

  • Experience of working in a fast paced customer support environment
  • An ability to accurately manage a high order and call volume.
  • Have a flexible approach to teamwork; being able to think on your own, yet care about the broader team, providing cover and sharing workload.
  • Possess excellent communication skills; verbal, written and listening.
  • Good administrative and organisational abilities, with the ability to work under pressure, prioritise and deal with several issues at once
  • Be numerate, accurate and demonstrate attention to detail.

Good for people, Good for business

We are a growing, innovative business and we value diversity and different ways of thinking to keep moving us forward.  AB Agri is an equal opportunity employer, assuring equal treatment to all.  We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. 

We are united by our family values that represent who we are, how we work together and how we help our customers.

  • Pioneering – Curious, spirited and bold. We lead, the right way.
  • Excellence – We seek excellence in all that we do.
  • Growth – We create ways for our people and customers to thrive.

We are part of Associated British Foods (ABF), a diversified international food, ingredients and retail group.

Making your application

Ready to apply? Great! Simply register your details and upload your CV via our careers website – it usually takes just a few minutes.  Please do not delay making your application. In the event of a high candidate response to this vacancy we may close the application period before the date shown and without notice.

So that we can support you to perform at your best, please let us know of any adjustments that may be required throughout the recruitment process by emailing Careers@abagri.com

As part of your application we ask you to answer some equal opportunities questions that help us to monitor how inclusive our recruitment process is and identify areas we can improve in. This information is anonymised, separate from your application and is never seen by the hiring panel. You can choose not to answer these questions with no impact on your application.

AB Agri group politely requests no contact from recruitment agencies or media sales. We have a PSL and do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

 

 

 

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