Location
USA
Job Function
Customer Service
Type
Permanent
Closing Date:
27 May 2022

The Role & Key Responsibilities

Job Title: Support & Installation Technician 
 
Location: USA
 
 
The Support & Installation Technician is accountable for delivering  a professional and personable first class service to Feedlync farmer clients whilst operating within the overall framework set by the Intellync leadership team.

This role is a mix of office and field-based interface between Feedlync and its new farm clients across the USA. This role operates as part of a sales model working collaboratively with the aligned USA sellers and the wider Feedlync teams in the UK and Denmark.

Having accountability for the initial hardware installation, configuration and support with clients this role will ensure  all aspects of initial on farm set up, training and remote computer/phone support to new accounts is completed correctly and in a timely fashion.

Part of this role means that you will take part in out of hours service shifts.
 
Intellync helps customers drive impact where it matters through bridging the gap between people, data and technology. At Intellync, we put our users first. As part of our Intellync business, Feedlync is an innovative, market leading dairy technology business that is building and implementing on farm solutions transforming how farmers work.  We are a growing company built upon a farmer minded team that puts customers first. We are looking for a proactive Customer Support Analyst who will help positively support our customers every day.


Create a legacy with us

Intellync bridge the gap between people, data and technology in agriculture.  We deliver in-depth, intuitive and insightful solutions that span the value chain from farmers to retailers.  We’re part of the AB Agri community of leading animal nutrition products and services businesses.  Bring your talents to Intellync and play your part in producing affordable, high quality and responsible food for the growing global population.

We are a growing, innovative business and we value diversity and different ways of thinking to keep moving us forward.  AB Agri is an equal opportunity employer, assuring equal treatment to all.  We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. 

We are united by our family values that represent who we are, how we work together and how we help our customers.

Pioneering – Curious, spirited and bold. We lead, the right way.
Excellence – We seek excellence in all that we do.
Growth – We create ways for our people and customers to thrive.
We are part of Associated British Foods (ABF), a diversified international food, ingredients and retail group.

Making your application

Ready to apply? Great! Simply register your details and upload your CV via our careers website – it usually takes just a few minutes.  Please do not delay making your application. In the event of a high candidate response to this vacancy we may close the application period before the date shown and without notice.

So that we can support you to perform at your best, please let us know of any adjustments that may be required throughout the recruitment process by emailing Careers@abagri.com

As part of your application we ask you to answer some equal opportunities questions that help us to monitor how inclusive our recruitment process is and identify areas we can improve in. This information is anonymised, separate from your application and is never seen by the hiring panel. You can choose not to answer these questions with no impact on your application.

AB Agri group politely requests no contact from recruitment agencies or media sales. We have a PSL and do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

 

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