• The Role & Key Responsibilities

  • Job Title: Customer Service Coordinator

    Location: Rugeley, Staffordshire, UK

    Contract / Shift: 12 Month Fixed Term Contract – Full time – Monday – Friday

    ARE YOU:

    • Someone who thrives on providing exceptional customer service to high-profile clients.
    • Confident in handling multiple priorities while handling complex internal and external interactions?
    • Ready to join a diverse and inclusive team, with opportunities for career growth?

    If so, we’d like to hear from you!

    Role Overview
    We are seeking a Customer Service Coordinator to join our team as part of growing team. You will have an important role in ensuring seamless operations for our businesses. 

    Responsibilities:

    • Manage the complete customer order journey, from input to delivery and invoicing.
    • Be transparent with customers, managing expectations and proactively addressing issues.
    • Liaise with internal teams, including Technical, Planning, and Credit Control, to resolve pricing, product, or account queries.
    • Monitor order dispatches and investigate delays, ensuring customers are promptly informed of any adjustments.
    • Build positive relationships with hauliers to guarantee seamless deliveries.
    • Handle urgent/animal welfare orders efficiently in coordination with Nutritionists and Planning.
    • Attend monthly species meetings, sharing updates on key issues and wins.
    • Reduce returns and rejections by getting it right the first time, as measured by monthly credit reports.
    • Ensure timely and accurate invoicing within 24 hours of delivery or collection.
    • Collaborate with Finance to resolve bulk delivery invoicing and period-end reporting issues.
    • Investigate and resolve customer credit note requests and log complaints for continuous improvement.
    • Share best practices across the team, supporting alignment and professional development.

     

    About you:

    • Ideally, you have experience in a similar customer service role within an agricultural business.
    • Excited about customer service with great attention to detail.
    • A credible, omitted and forward-thinking team player who thrives under pressure.
    • Good Excel with strong timekeeping and organisational abilities.
    • Proactive, with the ability to work on your own initiative while knowing when to escalate issues.
    • Flexible, driven, and motivated by the desire to be effective and improve every day.
    • A great communicator, adept at building relationships with both internal and external stakeholders.

     

     

Questions about this role?

If you have any questions about this role or need help applying please contact Salvatore Munago via [email protected].

Supporting your application

We work with a number of ​external partners to ensure ​that our application process ​is as comfortable as ​possible, regardless of your ​circumstances or ​background.

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Customer Services Coordinator

  • All Locations
    Rugeley
  • Job Function
    Customer Service
  • Type
    Fixed Term
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