Job Title: Customer Service Specialist (9-month temporary contract)
Location: Ho Chi Minh City, Vietnam
Contract and shift pattern: 9-month temporary contract and normal working from Mon to Fri, 8:30 - 17:30
Coordinate with customers and key stakeholders (Toll manufacturer, Sale Managers, Inter-companies, logistic providers) to monitor the administration of Sales from receiving orders to invoicing for both domestic and imported goods and fulfil all after-sale requests from customers
What you'll be doing:
1. For Domestic produced orders (65%)
- Accepting orders, prepare contracts and orders as per agreed prices and terms then coordinate and follow up delivery schedules with Manufacturers and/or transportation providers.
- Communicating order to TMF/Credit controls and get invoice issued to customers.
- Support in customer debt collection as well as remind sales team to collect debt from the one who they are in charge of
- Support and feedback ad-hoc requests from customers upon delivery, after delivery for testing, documentations…
- Follow up supplier’s invoices (purchasing cost, warehouse cost, transport cost, services cost...) and send request payment of supplier’s invoices to finance.
- Follow up warehouse rental ‘s contract, cost and inventory.
- Follow up transportation’s contract and cost.
- Resolve customer complaints with patience and efficiency, escalating issues when necessary
- Maintain detailed records of customer interactions, transactions, feedback, and complaints in excel files.
- Follow up the execution and communication the procedures and guidelines of company commercial policies to customers
- Identify and assess customers’ needs to achieve satisfaction
- Collaborate with internal teams (e.g., sales, technical support, logistics) to ensure smooth customer experiences.
- Propose improvement process to enhance customer service quality
2. Customer Order & Inventory Management (Danmilk & Alphasoy) (25%)
- Manage inventory control and order processing for Danmilk and Alphasoy, ensuring accuracy and timely fulfillment.
- Coordinate and arrange outbound logistics to customers’ premises, liaising with relevant service providers to ensure on-time and efficient delivery.
3. Reports (10%)
- Make the weekly reports (sales, inventory); monthly reports (sales margin, order tracker); sales revenue and related reports are required by Manager.
- Monitor Receivable report, Prepare/ checking delivery/ inventory/ sales related (if any) reports as per request by Country Manager.
4. Secretarial/Interpreter Support if any at customers meetings.
5. Ad-hoc assignment by Country Manager time-to-time.
What you'll bring:
- High level of experience of using Microsoft Office
- Understanding of Vietnam National Single Window
- Practice of Custom Declaration on E-CUS, VNACCS system
- Practice of Implementing Process of Feed related products inspection
- High level of English communication.
- Understanding of Import Export Procedures
Where growth meets purpose
What sets us apart is how we delight our customers - and that’s because of great people like you. People with different life experiences who share common values. Together, we’re shaping a world where responsible nutrition is accessible to all. With a big goal comes equally big opportunities to make a career that truly feels like your own. As a team we’re collaborative, purpose-driven and encourage trying new ideas. We also find ways to nourish your individual journey, so everyone can feel proud of the difference that they make in their own way.
We’re thrilled to share that AB Agri has been recognised as one of The Times Top 50 Employers for Gender Equality 2025. This is a proud moment for us all. It highlights the real progress we’ve made to build a workplace that is inclusive, supportive, and fair for everyone. Over the last 5 years we have rebuilt our talent management practices, from inclusive hiring, to transparent pay frameworks, flexible work, and the momentum of our Employee Network Groups. Our actions are embedding inclusion at the heart of how we operate and creating a culture where people can be themselves
As a Disability Confident employer, we’re committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter - or anything else) just let us know.