Service Transition Manager (9 Month FTC)

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Peterborough
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IS / IT / Data
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Fixed Term

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The Role & Key Responsibilities
Job Title: Service Transition Manager (9 month FTC)

Location: Peterborough / Home Based

Are you an experienced Transition Manager that can implement new IT services and large IT projects into the live business environment as smoothly as possible? Are you able to build effective relationships with multiple stakeholders and specialist teams in a enterprise environment? Are you well versed in acceptance criteria, early life support, support models and risk management?

This is a great opportunity to work closely with our Service Design and Transition Manager to develop and deliver the Service Design and Transition offering within Business Technology Services (BTS). In this role, you will have full accountability for the lifecycle of the ITIL Service Design and Transition ensuring projects are introduced to live operations in a supportable way.

What you'll be doing
- Develop and support the ABF Service Design and Transition Process including any documentation required.
- Support with the creation and execution of an end-to-end Service Design & Transition Process in line with ITIL best practice
- Support with the creation of all relevant ITIL Service Design and ITIL Service Transition documentation like Service Design
- Package, Service Transition, Support Models and Introduction Plan, Risk Management etc
- Work closely with all areas of Service Delivery in order to understand and represent their views and protect their processes in broader discussions concerning technology changes
- Work closely with focused business areas in order to gain an in depth understanding of their IT requirements.
- Provide a single point of contact for IT within IT-Service Delivery for all IT Programmes and Projects, facilitating further discussion with subject matter experts where appropriate.
- Provide guidance in agreeing roles and responsibilities for new/changed services and ensure projects deliver a comprehensive RACI Matrix.
- Agree and manage the Service Acceptance Criteria to be delivered as part of the project. Ensuring both Project and Support Teams are held accountable for the delivery and acceptance of project tasks.
What you'll bring
- Qualification to ITIL v3 or v4 to Foundation Level or above
- Can define and develop a Service Design Package and has successfully transitioned complex IT Projects in Live Support
- Significant experience of capturing, documenting and analysing IT requirements
- Effective communication and presentation skills in a variety of formats to different technical levels and audience types
- Advanced Stakeholder management skills; able to positively influence a range of stakeholders from Technical & Operational Team Leads to Director Level
- Used to acting on own initiative and taking ownership of projects or issues
Location

Hybrid, a mix of office and homeworking. This role will be based at our Peterborough offices on the Lynchwood Business Park. The office has recently been renovated and along with a modern work environment has great public transport links, free onsite parking, free drink facilities, free lunch option each day and a great team culture.

Associated British Foods Business Technology Services are continually reviewing our benefits to ensure our staff feel rewarded…

Associated British Foods is a global giant when it comes to the world of food processing and retail. Our ingredients division is the world’s second-largest producer of both sugar and baker’s yeast and our grocery brands occupy leading positions across the globe meaning that, in the UK, nine out of ten households use our brands.

Associated British Foods Business Technology Services (BTS) was first established in 2008 to deliver a centralised IT infrastructure and service to our fellow ABF businesses. We have now grown and operate in over 185 locations spread across 23 countries supported by a fantastic team of nearly 200. Our customers are at the heart of everything we do and we’re looking for people who are eager to join us in supporting and delivering this vision.

We want you to be a part of our future and to support you, so below are a handful of some of our benefits that are offered to our employees.

AB Foods BTS match up to 10% pension (contributory)
Up to 10% Bonus
Opportunity to buy up to 5 days holiday per calendar year
Discounts on ABF products such as Twinings, Silverspoon, Pataks and Ryvita
24/7 free and confidential access to an Employee Assistance Programme to support you as and when necessary
Free lunch option available every day
Access to a staff shop with discounted ABF brand products

We’re looking for dedicated and conscientious people who embrace and live our values. If you are an individual who thrives in a collaborative, trusting and pioneering work environment, ABF could be the right company for you.

All recruitment activities into our ABF BTS team are supported by our AB Agri business.

Making your application

Ready to apply? Great! Simply register your details and upload your CV via our careers website – it usually takes just a few minutes. Please do not delay making your application. In the event of a high candidate response to this vacancy we may close the application period before the date shown and without notice.

So that we can support you to perform at your best, please let us know of any adjustments that may be required throughout the recruitment process by emailing [email protected]

As part of your application, we ask you to answer some equal opportunities questions that help us to monitor how inclusive our recruitment process is and identify areas we can improve in. This information is anonymised, separate from your application and is never seen by the hiring panel. You can choose not to answer these questions with no impact on your application.

ABF BTS recruitment is supported by our AB Agri group and we politely request no contact from recruitment agencies or media sales. We have a PSL and do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Job Spec

Questions about this role?

If you have any questions about this role or need help applying please contact Taylor Waldon via [email protected].

Supporting your application

We work with a number of external partners to ensure that our application process is as comfortable as possible, regardless of your circumstances or background.