• The Role & Key Responsibilities

  • Job Title: ServiceNow Platform Manager
    Location: Peterborough (Hybrid)
     

    Are you a seasoned ServiceNow expert ready to take full ownership of an enterprise platform and lead it to the next level? Do you want to build and scale a best-in-class capability that drives automation, integration, and outstanding user experience across a global business?

    We’re looking for an established ServiceNow Platform Manager to shape and lead the strategic direction of our ServiceNow ecosystem. This is a high-impact role with the scope to define and grow the platform from the ground up—working closely with senior leaders and cross-functional teams to deliver measurable value. With visibility at the highest levels, it’s a unique opportunity to build your brand and influence as a trusted advisor at CXO level.

    What you'll be doing:
    • Own and define the strategic roadmap for the ServiceNow platform, ensuring alignment with business goals and technology vision.
    • Lead platform governance, driving best practices, compliance, and continuous improvement across ITSM, ITOM, HRSD, and related modules.
    • Act as the senior point of accountability for ServiceNow performance, scalability, and value delivery across the enterprise.
    • Build strong relationships with senior stakeholders to identify opportunities, gather requirements, and evangelise platform capabilities.
    • Manage a team of ServiceNow specialists, providing leadership, coaching, and clear direction to deliver a high-performing internal capability.
    • Oversee prioritisation and delivery of platform enhancements, upgrades, and new functionality in partnership with business units and technical teams.
    • Represent the platform at CXO-level forums, influencing decision-making and ensuring ServiceNow is embedded as a strategic enabler.
    • Monitor platform usage and performance, ensuring an excellent user experience and proactive resolution of issues.
     
    What you'll bring:
    • Deep expertise in managing ServiceNow at an enterprise level, with hands-on experience across ITSM and ITOM modules.
    • Proven experience owning a ServiceNow roadmap and delivering platform strategy, governance, and continuous improvement.
    • Strong stakeholder management skills, with a track record of influencing senior leaders and aligning technology with business priorities.
    • Experience leading and developing high-performing technical teams, including developers and system administrators.
    • ServiceNow certifications such as Certified System Administrator and Implementation Specialist (or equivalent experience).
    • A strategic mindset with the ability to balance long-term vision with hands-on execution and operational delivery.
    • Strong understanding of Service Management frameworks (e.g. ITIL v4) and experience driving service excellence.
    • Excellent communication and presentation skills, with the credibility to operate at CXO level across a complex, multi-business environment.
     
    Location:
    Hybrid, a mix of office and homeworking. This role will be based at our Peterborough offices on the Lynchwood Business Park. The office has recently been renovated and along with a modern work environment has great public transport links, free onsite parking, free drink facilities, free lunch option each day and a great team culture.
     

Questions about this role?

If you have any questions about this role or need help applying please contact Taylor Waldon via [email protected].

Supporting your application

We work with a number of ​external partners to ensure ​that our application process ​is as comfortable as ​possible, regardless of your ​circumstances or ​background.

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ServiceNow Platform Manager

  • All Locations
    Peterborough
  • Job Function
    IS / IT / Data
  • Type
    Permanent
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