Sales order Processing Operative

Job Title: Sales Order Processing Operative

Location: Monmouth, Monmouthshire, UK

Contract: 18 months Fixed Term Contract

Working Days & Hours: – Monday – Friday – 37 hours per week

Package includes Salary £ 26,118.22 a year, plus competitive benefits

About the Role:

We are looking for a motivated and detail-oriented Sales Order Processing Operative to join our team in Monmouth.

This is a key role ensuring that our customers receive a professional, efficient, and accurate service at all times. You will be the first point of contact for customers, processing orders, handling enquiries, and supporting the wider sales operations team.

Key Responsibilities:

• Process all customer orders (received via email, phone, or internally) in a timely and accurate manner.
• Communicate effectively and professionally with both external and internal customers.
• Answer the main phone line, directing calls where appropriate.
• Assist with the accurate and efficient processing of scheme stocktakes.
• Carry out daily administrative and housekeeping activities including:

• Sales invoicing
• Voucher processing
• Updating sales order status reports
• Entering credit card payments
• End-of-day updates

About you:

Essential:

• Effective telephone manner
• Collaborative skills when working with a team
• High attention to detail
• Proficient numeracy skills

Desirable:

• Experience using Sage 200
• Previous experience in an office-based role

Where growth meets purpose

What sets us apart is how we delight our customers - and that’s because of great people like you.  People with different life experiences who share common values.  Together, we’re shaping a world where responsible nutrition is accessible to all. With a big goal comes equally big opportunities to make a career that truly feels like your own. As a team we’re collaborative, purpose-driven and encourage trying new ideas. We also find ways to nourish your individual journey, so everyone can feel proud of the difference that they make in their own way.

We’re thrilled to share that AB Agri has been recognised as one of The Times Top 50 Employers for Gender Equality 2025.  This is a proud moment for us all. It highlights the real progress we’ve made to build a workplace that is inclusive, supportive, and fair for everyone.  Over the last 5 years we have rebuilt our talent management practices, from inclusive hiring, to transparent pay frameworks, flexible work, and the momentum of our Employee Network Groups.  Our actions are embedding inclusion at the heart of how we operate and creating a culture where people can be themselves

As a Disability Confident employer, we’re committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter - or anything else) just let us know.