Customer Logistics Coordinator

Do you work in a proactive manner, using your own initiative to get tasks done? Do you enjoy building relationships, ensuring you are communicating effectively? Have strong attention to detail to ensure minimal errors are made?

As our Customer Logistics Coordinator, you'll take ownership of the dispatch process across both Rugeley and Fradley sites, bringing together order information, product availability and haulage collections to keep deliveries moving.

You'll join the Customer Service and Logistics team, working closely with hauliers, loaders and production planning. The focus is on coordinating customer orders for dispatch and delivery, you'll build daily manifests, keep people informed and respond when delivery priorities change.

 What you'll do:

• Own the day-to-day dispatch process for customer orders across Rugeley and Fradley.
• Check which orders are due for dispatch and work with production planning to confirm products are ready to leave.
• Prepare, maintain and communicate daily dispatch manifests, alongside advance manifests that help hauliers plan upcoming collections.
• Coordinate with haulage partners on collections and deliveries, including collection booking slots at Fradley.
• Organise pre-picking and prepare delivery notes and picking lists, working directly with loaders to support accurate dispatch.
• Arrange couriers for urgent customer deliveries, balancing short-notice requests with the day's planned work.
• Build strong working relationships with hauliers and colleagues, communicating changes promptly and helping resolve dispatch issues.

• Clear communication and the ability to build effective relationships with colleagues and external partners.
• Close attention to detail and accuracy when handling order information, manifests and dispatch paperwork.
• A proactive approach, looking ahead, spotting potential problems and using your initiative to problem solve.
• Experience coordinating activities or managing competing priorities, with a willingness to learn our dispatch processes.
• The ability to work calmly under pressure and respond to changing delivery needs.
• Highly organised and confident in keeping several tasks moving at once. 

Experience in a transport, logistics or haulage environment would be helpful, but we're also interested in transferable coordination experience from other sectors.

A driving licence is preferred for travel to Fradley or meetings with hauliers, but isn't essential. A pool car is available for business travel.

Where growth meets purpose

What sets us apart is how we delight our customers - and that’s because of great people like you.  People with different life experiences who share common values.  Together, we’re shaping a world where responsible nutrition is accessible to all. With a big goal comes equally big opportunities to make a career that truly feels like your own. As a team we’re collaborative, purpose-driven and encourage trying new ideas. We also find ways to nourish your individual journey, so everyone can feel proud of the difference that they make in their own way.

We’re thrilled to share that AB Agri has been recognised as one of The Times Top 50 Employers for Gender Equality 2025.  This is a proud moment for us all. It highlights the real progress we’ve made to build a workplace that is inclusive, supportive, and fair for everyone.  Over the last 5 years we have rebuilt our talent management practices, from inclusive hiring, to transparent pay frameworks, flexible work, and the momentum of our Employee Network Groups.  Our actions are embedding inclusion at the heart of how we operate and creating a culture where people can be themselves

As a Disability Confident employer, we’re committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter - or anything else) just let us know.